Cancellation / Refunds

We have relaxed our cancellation and refund policy for 2020

At the latest, five (5) days before the date of your reservation, if the circumstances make it impossible for you to come for a reason related to government COVID-19 measures.

You must contact us to cancel your reservation and get a 100% refund.

However, our regular cancellation and refund policy remains in effect if you cancel without having a reason associated with COVID-19.

 

Camping reservation / NATURE tents

 

  • Request for cancellation of reservation in writing seven days or more before the date of the activity.
    • Reimbursement of 70% of the fees

 

  • Request for cancellation of reservation in writing less than seven days before the date of the activity.
    • Refund of 70% of the fees only if the reservation is resold
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